Symphony Sound began with listening—really listening—to the experiences of the people we were supporting through Symphony Hearing.
As hearing professionals, our role was to help individuals hear better, and in many cases, hearing aids made a meaningful difference. But time and again, people told us the same thing: “I can hear better, but I still struggle.”
The difficulty wasn’t always one-to-one conversations. It was the shared spaces, dining rooms, lounges, classrooms, meetings, and social settings.
Background noise felt overwhelming. Conversations became tiring. Some people began withdrawing, not because their hearing aids weren’t working, but because the environment made listening hard work.
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If individuals were receiving the right hearing care, why were they still struggling?
The answer became clear. Hearing technology can only do so much when the spaces around us aren’t designed for listening. Many environments simply don’t consider acoustics. Hard surfaces, open layouts, and constant background noise create conditions where even those with good hearing can struggle—and for people with hearing loss, the impact is far greater.
Symphony Sound was created to address this missing piece. It was born from the realisation that supporting people with hearing loss means looking beyond the individual and addressing the spaces they live, learn, and socialise in.
Today, Symphony Sound works alongside Symphony Hearing to provide a more complete approach. By improving the acoustic environment as well as individual hearing support, we help create spaces where communication feels easier, participation feels possible, and people feel more confident staying connected.