We didn’t set out to create Symphony Sound. It emerged from what we were seeing—and hearing—through the people we were supporting.
Time and again, individuals told us that although they had taken steps to address their hearing, they were still struggling. Not in quiet conversations, but in shared spaces. Dining rooms felt overwhelming. Lounges were tiring. Group activities became something to endure rather than enjoy.
Families noticed it too. Loved ones were becoming quieter, more withdrawn, or reluctant to take part in everyday social life. For some, the effort of listening outweighed the pleasure of being involved. It was difficult to see people disengage, not because they lacked support, but because the environment made communication so hard.
What became clear was that this wasn’t a failure of hearing technology or personal effort. It was a wider, systemic issue. Many communal spaces simply weren’t designed with listening in mind. Excessive background noise, hard surfaces, and poor room acoustics created barriers that no individual solution could fully overcome.
For commissioners, care providers, and education leaders, this presents a significant challenge. Poor acoustics don’t just affect communication—they impact wellbeing, participation, cognitive load, behaviour, and overall quality of life. When people can’t hear clearly, they are less likely to engage, learn, or feel included.
Symphony Sound was created in response to this understanding. Our purpose is to address the underlying acoustic conditions that shape how people experience shared spaces. By focusing on speech clarity, noise management, and environmental design, we support individuals, families, and organisations in creating spaces that genuinely work for the people who use them.
Today, Symphony Sound bridges the gap between individual support and environmental responsibility. Our work helps ensure that listening is not a constant struggle, communication is more accessible, and shared spaces become places of connection rather than exclusion.