Bev Rhodes
When it was suggested by my homeowners that they wanted and needed a system in the lounge to help them with hearing social interactions I did not know where to start.
I googled and searched and came up with lots of misleading things. Then I was lucky enough to hear from a fellow House Manager who recommended your company. Oh I am so grateful to her! From the very first email to telephone conversations and visits you have been so amazing. The way that you described the system to me, the ordering and fitting of the equipment, your personal attendance and the work of your fitters and colleagues is exemplary. The notes and diagrams that you supplied to share user instruction with homeowners was extremely helpful, really user friendly. When I had a problem, a new television, your response was to drive for 4 hours with a colleague to help.
No extra charge, no moans, just a great willingness to help.
I would recommend you and your company to any House Manager and sincerely believe that all McCarthy Stone developments would benefit from not only your product, your engineers but also from your commitment to delivering a wonderful service.
It was a real pleasure doing business with you and I hope that you have huge success in the future. So many thanks
I just wanted to say a huge thank you for all your assistance with the soundfield equipment at Saxon Gardens.
From the day we first met at Saxon Gardens a few months back now you was a pleasure to work with and I know you visited site countless times to work out which package would work best for the homeowners and I (and of course the homeowners I’m sure) really appreciate all of the time and effort you put in to that and for working with me to get you guys set up with our purchase ledger system.
As you know, the homeowners voted for this equipment and a large number of them voted in favour of it so I think it’s something they really value. I was over at Saxon Gardens yesterday and finally got to experience the new kit in a homeowner meeting scenario and it worked well and homeowners seemed really happy with the product too. It was clear and easy to use.
I’d highly recommend your services, it was a pleasure working with you.
Jake Griffiths
Angela Stacy
Just wanted to say Thank you for all the time and effort you have put in with my staff and the homeowners here at Barnhill Court in connection with the hearing loop.
You and your team gave us all the time to understand the loop system and how it should be used and how we now can use it going forward at events here. Lots of homeowners had a lot of questions and I found myself listening to you telling and explaining to them over and over, what they have to do to get their hearing aids connected or able to connect to the system.
Your patience is to be admired, as you never once made them feel like you were in a rush or they were being difficult. We now have the full system and we were able to use it at the Jubilee Celebrations and continue to do so for various activities here at Barnhill Court. This has made a significant difference to the development as a whole, homeowner meetings are easier as we do not have to repeat ourselves and we don’t have homeowners walking out as they cannot hear or complaining that someone is shouting.
Film nights are more open to everyone, talks too.
You and your team have been a pleasure to work with and I know going forward, that you are there if we need you to pop in or a chat to sort out a query.
Thank you again.
I would like to express my gratitude to Pritesh for a service provided that is invaluable to my homeowners.
Pritesh’s knowledge is second to none and he put all the staff and homeowners ‘in the loop’ – they are already using the system and loving it!
Massive thanks to Pritesh, my homeowners now feel much able to enjoy all the activities on offer at their development.
Emma Naylor
Tim Browne
At Austin Heath we recently purchased a Roger Phonak audio system from Symphony Hearing, comprising two speakers, a lanyard microphone, two handheld microphones and a multimedia hub for synching the speakers to a data projector.
During the sales process we found that Symphony Hearing offered good advice on products and allowed us to trial the system for a month where both staff and residents could use it to test it’s efficiency.
When we purchased, Pritesh from Symphony was on hand to provide training, and his after sales service has been excellent, making himself available to both team and residents alike at short notice.
We have found the system to be excellent, and it has certainly enhanced the experience for our elderly residents, some of whom who have hearing diffificulties, when attending social talks, meetings or watching videos. I would certainly recommend a client to consider the Phonak Roger room system for their own businesses.
